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Support

Quiet, patient help with Maitora. Most questions are answered below — and a real person reads every email.

Email us

Tell us what's happening and which device and iOS version you're on. We usually reply within 1–2 business days.

hello@maitora.com

Common questions

Health logging, the natural voice, subscriptions, backup, Apple Watch and more — jump straight to the answers.

Browse answers

Getting started

  1. Open Maitora and breathe. There's no account and no sign-up — you can begin a practice the moment the app opens.
  2. Let the home screen guide you. "Today" suggests a practice for the moment. Tap Begin to start at the suggested length, or Choose to set it yourself.
  3. Say hello to Mitra. Tap "How are you feeling?" at the top of Today for a gentle check-in that can suggest and start the right practice.
  4. Browse the practices. The Practices tab holds all ten — Mind Movie, Breathwork, Meditation, Guided, Affirmations, Gratitude, Sleep, Routines and more.
  5. Make it yours (optional). In Settings you can connect Apple Health, choose reminders, pick a narrator voice, set your theme and app icon, and turn on a Face ID journal lock.

Frequently asked questions

Apple Health isn't logging my minutes
Health logging is off until you opt in. In Maitora, open Settings → Health & mood and turn on Log to Health — iOS will ask permission once. To check or change access later, open the Health app → Sharing → Apps → Maitora and make sure writing is allowed. Sessions shorter than about 20 seconds aren't logged. Note: Health isn't available on Mac, so minutes won't log there.
The natural "Heart" voice won't play
The natural Heart voice is a Maitora Pro feature and must be downloaded once. Open Settings → Narration, make sure Pro is active, then tap Download and wait for it to finish before previewing. It runs only on a real device (not the Simulator) and needs a network connection just for that one download. Prefer Apple's voices? They're free for everyone in the same screen and can be made richer by downloading an Enhanced voice in iOS Settings → Accessibility → Spoken Content → Voices.
How do I manage or cancel my subscription?
Subscriptions are billed by Apple through your Apple ID. On your device, open Settings → [your name] → Subscriptions → Maitora to change plan or cancel. Cancel at least 24 hours before a renewal to avoid the next charge; you keep Pro until the end of the paid period. Refunds are handled by Apple at reportaproblem.apple.com. Full details are in the Terms of Use.
I paid for Pro but it isn't unlocked
Make sure you're signed in with the same Apple ID you purchased with, then open Settings → Membership → Restore Purchases. If it still doesn't appear, check your connection and try again in a minute (the App Store can take a moment to confirm). Email us if it persists and we'll help.
How do I back up or move my data to a new phone?
Because Maitora keeps everything on your device, you control your own backup. Open Settings → Privacy & data → Backup and export a backup file (it includes your history, journal, movies and settings). On the new device, install Maitora and use Restore to import that file. Standard iCloud/encrypted device backups will also carry the app's data.
My Apple Watch isn't showing the session
The watch app is a calm remote that mirrors your iPhone. Make sure Maitora is installed on the watch (Watch app → Available Apps), then open it. For the haptic breathing to buzz, the watch app needs to be open in the foreground while you start a Breathwork session on the phone. If it looks out of sync, open the iPhone app once so the two reconnect.
Mitra is giving short or generic replies
Mitra's typed, contextual conversations use Apple Intelligence, which is available on newer devices running a recent iOS with Apple Intelligence enabled. On other devices, Mitra still works with a gentle tap-a-feeling flow that suggests and launches practices. To get the full conversation, check iOS Settings → Apple Intelligence & Siri on a supported device. Mitra stays fully on-device either way.
How do I delete my data?
All your data lives on your device. You can clear your in-app history in Settings → Privacy & data, and ask Mitra to forget your conversations with one tap. Deleting the app removes everything it stored. Mindful-minute and mood entries written to Apple Health remain there until you remove them in the Health app.
Is there an Android version?
Yes — an Android version of Maitora is actively in development, with the same private-by-design approach. If you'd like to be told when it's ready, email us and we'll let you know.

Still need a hand?

We're a small, caring team and we read every message. Write to hello@maitora.com with your device model, iOS version, and a short description (a screenshot helps). We'll get back to you as soon as we can.

For how we handle your information, see the Privacy Policy. For purchase and subscription terms, see the Terms of Use.

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