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hello@maitora.comCommon questions
Health logging, the natural voice, subscriptions, backup, Apple Watch, Android and more — jump straight to the answers.
Browse answersGetting started
- Open Maitora and breathe. There's no account and no sign-up — you can begin a practice the moment the app opens.
- Let the home screen guide you. "Today" suggests a practice for the moment. Tap Begin to start at the suggested length, or Choose to set it yourself.
- Say hello to Mitra. (iPhone, iPad & Mac) Tap "How are you feeling?" at the top of Today for a gentle check-in that can suggest and start the right practice.
- Browse the practices. The Practices tab holds them all — Mind Movie, Breathwork, Meditation, Guided, Affirmations, Gratitude, Sleep and Routines, plus Turnaround on Apple devices — along with anything you've saved.
- Make it yours (optional). In Settings you can connect Apple Health or Health Connect, choose reminders, pick a narrator voice, set your theme and app icon, and lock the journal behind Face ID, Touch ID or your fingerprint.
Frequently asked questions
Health isn't logging my minutes
Health logging is off until you opt in, on both platforms. In Maitora, open Settings → Health & data and turn on Log to Health — the system will ask permission once. Sessions shorter than about 20 seconds aren't logged.
On iPhone & iPad: to check or change access later, open the Health app → Sharing → Apps → Maitora and make sure writing is allowed.
On Android: Maitora writes Mindfulness Sessions to Health Connect, which some phones ship with and others need installed from Google Play. Check access in Health Connect → App permissions → Maitora. Note that Android logs your minutes only — your mood check-ins stay inside Maitora and are never written to Health Connect.
On iPhone & iPad: to check or change access later, open the Health app → Sharing → Apps → Maitora and make sure writing is allowed.
On Android: Maitora writes Mindfulness Sessions to Health Connect, which some phones ship with and others need installed from Google Play. Check access in Health Connect → App permissions → Maitora. Note that Android logs your minutes only — your mood check-ins stay inside Maitora and are never written to Health Connect.
The natural "Heart" voice won't play
The Heart voice now ships inside the app on both platforms — there is nothing to download and no connection needed, so if it isn't speaking, something else is in the way. Check that your device isn't on silent and that the media volume is up, and that Maitora's own narration is switched on for that practice (Affirmations, for example, has a Read aloud switch). In Settings → Narration you can tap ▶ next to Heart to hear a sample without changing anything.
Prefer a different voice? Choose System voice on the same screen — that uses whichever text-to-speech voice your device is set up with. On iPhone you can make it richer with an Enhanced voice in Settings → Accessibility → Spoken Content → Voices; on Android, in Settings → Accessibility → Text-to-speech output.
Prefer a different voice? Choose System voice on the same screen — that uses whichever text-to-speech voice your device is set up with. On iPhone you can make it richer with an Enhanced voice in Settings → Accessibility → Spoken Content → Voices; on Android, in Settings → Accessibility → Text-to-speech output.
How do I manage or cancel my subscription?
Wherever you bought it, cancel at least 24 hours before a renewal to avoid the next charge; you keep Pro until the end of the paid period.
App Store: billed through your Apple ID. Open Settings → [your name] → Subscriptions → Maitora to change plan or cancel. Refunds are handled by Apple at reportaproblem.apple.com.
Google Play: billed through your Google account. Manage or cancel at play.google.com/store/account/subscriptions, or in the Play app under Payments & subscriptions. Refunds go through Google Play. To switch between monthly and yearly, use Settings → Membership → Change plan inside Maitora rather than Play — they're two plans of one subscription, so Google prorates the swap.
Full details are in the Terms of Use.
App Store: billed through your Apple ID. Open Settings → [your name] → Subscriptions → Maitora to change plan or cancel. Refunds are handled by Apple at reportaproblem.apple.com.
Google Play: billed through your Google account. Manage or cancel at play.google.com/store/account/subscriptions, or in the Play app under Payments & subscriptions. Refunds go through Google Play. To switch between monthly and yearly, use Settings → Membership → Change plan inside Maitora rather than Play — they're two plans of one subscription, so Google prorates the swap.
Full details are in the Terms of Use.
I paid for Pro but it isn't unlocked
Make sure you're signed in with the same account you purchased with — your Apple ID on an Apple device, or your Google account on Android — then open Settings → Membership → Restore purchases. If it still doesn't appear, check your connection and try again in a minute (both stores can take a moment to confirm). Email us if it persists and we'll help.
One thing worth knowing: a purchase belongs to the store you made it in. Buying Pro on iPhone doesn't unlock it on an Android phone, and vice versa — the two stores can't see each other.
One thing worth knowing: a purchase belongs to the store you made it in. Buying Pro on iPhone doesn't unlock it on an Android phone, and vice versa — the two stores can't see each other.
How do I back up or move my data to a new phone?
On iPhone, iPad & Mac: open Settings → Sync. Maitora Pro members can switch on iCloud sync, which keeps your history, journal, movies and settings in step through your own iCloud account — we never see it. On a new device, sign in to the same Apple Account and install Maitora; your practice arrives with it. Getting your data back down is free for everyone — a membership is only needed to keep sending changes up. Videos are the one thing you switch on separately, since a movie can run to gigabytes.
On Android: open Settings → Backup and tap Back up now. Android's own file picker asks where to put the file — keep it on the phone, or drop it in a folder belonging to a cloud app you already use, in which case that app syncs it under your account. Pro adds automatic backups into a folder you choose. Restoring is always free: install Maitora on the new phone, tap Restore, and pick the file. It will tell you which phone wrote it and when, so you know you've got the right one.
Both routes stay on their own platform. An iPhone backup cannot be restored on Android, or the other way round — see the next question.
On Android: open Settings → Backup and tap Back up now. Android's own file picker asks where to put the file — keep it on the phone, or drop it in a folder belonging to a cloud app you already use, in which case that app syncs it under your account. Pro adds automatic backups into a folder you choose. Restoring is always free: install Maitora on the new phone, tap Restore, and pick the file. It will tell you which phone wrote it and when, so you know you've got the right one.
Both routes stay on their own platform. An iPhone backup cannot be restored on Android, or the other way round — see the next question.
Can I move my data from iPhone to Android, or back?
No — and we would rather tell you now than have you find out halfway through a switch.
The two apps keep your data in completely separate ways. On Apple devices it travels through your own iCloud account, which only Apple devices can read. On Android it is a backup file that the Android app writes and reads; the iPhone app cannot open that file, and has no import at all. The Android app also checks a backup before it touches anything, so a file from anywhere else is refused outright rather than half-restored.
This is a direct cost of the way Maitora is built. Carrying your practice from one platform to the other would mean a Maitora account and a Maitora server for it to pass through — which is exactly what we do not have, and do not intend to add. We think that trade is worth it, but you should get to decide that for yourself.
So switching platforms means starting fresh. Your streak and in-app history begin again. Two things do survive, because they were never only in Maitora: mindful minutes you have already written to Apple Health or Health Connect stay in those apps, and anything you exported yourself is still wherever you put it. Your Pro membership does not cross either, since each store's purchases are its own (see above).
The two apps keep your data in completely separate ways. On Apple devices it travels through your own iCloud account, which only Apple devices can read. On Android it is a backup file that the Android app writes and reads; the iPhone app cannot open that file, and has no import at all. The Android app also checks a backup before it touches anything, so a file from anywhere else is refused outright rather than half-restored.
This is a direct cost of the way Maitora is built. Carrying your practice from one platform to the other would mean a Maitora account and a Maitora server for it to pass through — which is exactly what we do not have, and do not intend to add. We think that trade is worth it, but you should get to decide that for yourself.
So switching platforms means starting fresh. Your streak and in-app history begin again. Two things do survive, because they were never only in Maitora: mindful minutes you have already written to Apple Health or Health Connect stay in those apps, and anything you exported yourself is still wherever you put it. Your Pro membership does not cross either, since each store's purchases are its own (see above).
My Apple Watch isn't showing the session
The watch app is a calm remote that mirrors your iPhone. Make sure Maitora is installed on the watch (Watch app → Available Apps), then open it. For the haptic breathing to buzz, the watch app needs to be open in the foreground while you start a Breathwork session on the phone. If it looks out of sync, open the iPhone app once so the two reconnect.
There is no Wear OS companion for the Android app. Its equivalents are the home-screen widget, the Quick Settings tiles and the long-press shortcuts on the app icon, each of which starts a practice in one tap.
There is no Wear OS companion for the Android app. Its equivalents are the home-screen widget, the Quick Settings tiles and the long-press shortcuts on the app icon, each of which starts a practice in one tap.
Mitra is giving short or generic replies
Mitra's typed, contextual conversations use Apple Intelligence, which is available on newer devices running a recent iOS with Apple Intelligence enabled. On other Apple devices, Mitra still works with a gentle tap-a-feeling flow that suggests and launches practices. To get the full conversation, check Settings → Apple Intelligence & Siri on a supported device. Mitra stays fully on-device either way.
Where is Mitra on Android?
It isn't there, deliberately. Mitra is written by an on-device AI model, and the Android app ships without one — so rather than dress up a scripted stand-in as a companion, we leave it out until it can be the real thing. The same goes for anything else that would be model-written.
What you get instead is the part that does the work: a library of over 1,300 hand-written scripts bundled in the app, so guided sits and sleep stories rarely repeat, and a Today screen that still learns which practice leaves you feeling best and leads with it. All of it offline.
What you get instead is the part that does the work: a library of over 1,300 hand-written scripts bundled in the app, so guided sits and sleep stories rarely repeat, and a Today screen that still learns which practice leaves you feeling best and leads with it. All of it offline.
How do I delete my data?
All your data lives on your device. You can clear your in-app history in Settings → Health & data, and on Apple devices clear Mitra's note of which practices helped you with one tap on the same screen. Deleting the app removes everything it stored.
Health entries stay where they were written until you remove them yourself — in the Health app on iPhone, or in Health Connect → Data and access → Mindfulness on Android. If you turned on iCloud sync, delete that copy in Settings → your name → iCloud → Manage Account Storage; on Android, a backup is an ordinary file, so delete it wherever you saved it.
Health entries stay where they were written until you remove them yourself — in the Health app on iPhone, or in Health Connect → Data and access → Mindfulness on Android. If you turned on iCloud sync, delete that copy in Settings → your name → iCloud → Manage Account Storage; on Android, a backup is an ordinary file, so delete it wherever you saved it.
Is there an Android version?
Yes — Maitora for Android is live on Google Play. It needs Android 10 or later.
It is a native Android app, not a wrapper: every practice, the whole script library, Health Connect, the widget, Quick Settings tiles, reminders and backup are all there, with the same no-account, nothing-collected foundation. The differences from the iPhone version are Mitra and the AI-written content (see above), the lack of a Wear OS app, and that data does not move between the two platforms in either direction — here's why.
It is a native Android app, not a wrapper: every practice, the whole script library, Health Connect, the widget, Quick Settings tiles, reminders and backup are all there, with the same no-account, nothing-collected foundation. The differences from the iPhone version are Mitra and the AI-written content (see above), the lack of a Wear OS app, and that data does not move between the two platforms in either direction — here's why.
Still need a hand?
We're a small, caring team and we read every message. Write to hello@maitora.com with your device model, your iOS or Android version, and a short description (a screenshot helps). We'll get back to you as soon as we can.
For how we handle your information, see the Privacy Policy. For purchase and subscription terms, see the Terms of Use.
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